Queen's Hospital

Queen's Hospital 2024-04-27 Person 4 5 0

The operation was excellent with very good results with no scaring. The aftercare leaves a lot to be desired. I did not receive an appointment to have the stiches removed and in the end I gave up after numerous attempts to make a hospital appointment. I was concerned about leaving the stitches in for more than 2 weeks as the skin was growing over them. I arranged to see our practice nurse who without the correct equipment removed them and it was very painful. She did state if they were left any longer it would have been an issue to have them removed. After numerous cancelled appointments |I finally got the all clear and was signed off.

From our comments above it says it all. Forgetting to make appointments was an issue. Keeping to appointments was also an issue.

Queen's Hospital 2024-04-27 Person 5 5 0

I was treated politely and professionally by all the staff who dealt with me.

So far at the diagnosis and booking of the procedure stage everything is completely satisfactory.

Queen's Hospital 2024-04-27 Person 4 5 0

Considering that I went there for emergency treatment, I was attended to as quickly as possible and all the necessary tests were done as well.

To inform me about next thing or tests as soon as possible without any delay

Queen's Hospital 2024-04-26 Person 5 5 0

Well informed

Nothing

Queen's Hospital 2024-04-26 Person 5 5 0

Very pleasant team , working well together in a busy environment. Staff at all levels were friendly and helpful.

N/A

Queen's Hospital 2024-04-26 Person 5 5 0

The service was very good and no waiting time at all. Nurse was very good

None

Queen's Hospital 2024-04-26 Person 5 5 0

First class and efficient Bit of a wait at first but as usual very streamlined once in the clinic

The initial waiting room was very full with elderly people having to be away from their carers and having to have people give up their seats. Some people had to sit on the floor. So the main waiting room needs to be larger.

Queen's Hospital 2024-04-26 Person 4 5 0

Doctors and nurses was extremely helpful and supportive whilst I was in their care.

As a diabetic, I was told by the ambulance people not to take medication with me as the hospital has the medication but they did not have a fridge to place insulin neither did they have insulin. After being in there from 6pm (Saturday 20th April) I requested that I could have a sandwich and some insulin as I was due, I was told "we don't supply food only at lunch time" so they did not have insulin or food. I was offered a digestive biscuit which was full of sugar and a cup of coffee which did not taste nice. All I had from the time I got into hospital at 6pm the only I had to eat was a sandwich at noon the next day. I was not offered any medication or no other food until my wife and daughter came in at 6pm with insulin, medication and food. I was placed behind a door where the ambulance entrance is, I requested to move but I did not get moved, I then asked my daughter to call up to see if i could either get moved or could get given blankets and they gave me a sheet and a blanket but I was still very cold.

Queen's Hospital 2024-04-26 Person 5 5 0

All staff very friendly and professional

Probably shorter waiting time

Queen's Hospital 2024-04-26 Person 5 5 0

Until now all my treatments have been excellent apart from the cancelations I’m more than happy with everything

Informed me why my appointment was cancelled and why it wasn’t rebooked